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A ‘recalibration in retail’: As costs rise, retailers are reviewing returns

Inside Retail

Retailers in Australia are scaling back on free delivery and returns amid the continued increase in delivery costs, according to a report from delivery platform Shippit. The State of Shipping 2025 report finds that retailers are grappling with rising delivery costs, with standard delivery up from $10.26 last year to $10.39

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Are rental platforms making a fashionable comeback?

Inside Retail

Rent The Runway had to pivot its value proposition after its stock dropped 90 per cent one-year post its IPO, and earlier this year Designerex went into voluntary administration before being acquired in July. These businesses thrived on the “wear once and post” Instagram culture. But in recent years, many of they seem to be struggling.

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. Were inside one of the three Happy Returns Hubs across the U.S. The rate of goods returned in the U.S.

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Navigating the new normal in retail shipping: Insights from Shippit’s new report

Inside Retail

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Nike Returns to its Oregon Roots with Latest ‘Live’ Store Design

Retail TouchPoints

In 2018, Nike tested the neighborhood-centric Live pilot in Los Angeles. Insights derived from data analytics about what customers in the neighborhood want most inform the in-store product selection, with freshly curated assortments dropping in-store every three weeks.

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Google Ads Tips: Target The Right Customer At The Right Point In The Shopper Journey

Retail TouchPoints

However, other retailers proved they could fight back in paid search, where the retail giant’s beauty impressions fell by 20% between the start of 2018 and the end of 2019. Most retailers can’t compete with the company in terms of absolute selection, price or free shipping options, so they have to focus on other sales drivers.

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.