Combat Inflation’s Impact by Streamlining Conversational Commerce Channels
Retail TouchPoints
MAY 8, 2023
for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you? What are you doing to nurture them?
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