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Website Bugs are Costing you Customers: Here’s How to Stop Them

Retail TouchPoints

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. A 2012 Nielsen report suggests that testing with just five users can uncover most usability issues, but this only works if your user groups arent very distinct from each other. Applause reported that in 2024, 41.7%

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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

born between 1997 and 2012, and they make up approximately 20% of the total U.S. That means no checkout line and fast access to product information. Digital wallets such as Click to Pay or Apple Pay make checkout faster. One in three 16- to 29-year-olds has already used their smartphone to pay at the checkout. population.

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From Boomers to Zoomers: What each generation wants from e-commerce deliveries

Inside Retail

While most people agree on things like the security of your online checkout and the safe delivery of parcels, there are some interesting nuances between the generations – which you can use to help shape a delivery strategy that lives up to your customers’ expectations. So make sure your website’s up to speed.

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Walmart to face class action over ‘deceptive’ pricing

Inside Retail

The lawsuit added that Walmart had been fined $2 million by a California court over pricing errors at checkout in 2012. Consumers cannot be expected to always keep an eagle eye at checkout or keep track of shelf prices, whether by memory or by creating a record, as they shop, Hamilton added.

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. The study found that four out of five are worried about the health of the U.S. That’s where property owners need to be focused.”

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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

Essentially, app stability measures from start to finish — browsing to checkout — how frequently apps function without crashing or encountering an error that causes users to abandon their sessions. From 2009 to 2012, Smith led the product team as CTO of Heyzap, helping scale the company to more than 8 million users.

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Retail Media will add Fuel to the Fire for M&A in AdTech

Retail TouchPoints

Then in 2012, Amazon decided to place ads in ecommerce search results — a click or two away from the purchase button and closer to the “purchase intent” than the highly successful affiliate links — resolving the conflict between experience and ROI. eMarketer’s forecast suggests that Google could ultimately lose 5% of U.S.