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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management. If your availability monitoring tool builds an accurate picture in-store — where most online grocery orders are picked from — you will improve online fulfillment.

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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Retail TouchPoints

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Technology has been critical to fueling and managing this growth, particularly solutions from Oracle NetSuite. “As

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. RTP: It sounds like Verizon was ahead of the curve on store-based services that became popular during the pandemic.

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Amazon names new head for global stores

Mass Relators

Doug and I have worked together on S-team since 2011. He’s also a terrific inventor for customers, thinks big, has a thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and is an avid learner. He joined S-team in September 2020.

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NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Retail TouchPoints

According to Stefano Secchi, Managing Director at Moschino, Tmall Luxury Pavilion became a crucial channel for the brand as it sought to successfully engage consumers in China, which accounts for more than 60% of the brand’s total presence in Asia. Luxury Goes Digital: Understand How Alibaba and Moschino Are Driving New Innovations.

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Amazon names global stores head

Mass Relators

Doug and I have worked together on S-team since 2011. He’s also a terrific inventor for customers, thinks big, has a thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and is an avid learner. He joined S-team in September 2020.