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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. A win-win for both the retailer and the customer.

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In Luxury Retail, Design Trends Point to Experience

Retail TouchPoints

Simply serving the traditional store design paradigm is not only insufficient, it might lead down the wrong path entirely. Luxury experiences must be singular, memorable and elevated. In a word, they are unparalleled, meaning that the retail venue may not even appear to be a store at all.

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GIANT Co. president Nicholas Bertram to depart

Mass Relators

president Nicholas Bertram will leave the retailer at the end of the month to pursue new opportunities, parent company Ahold Delhaize USA announced on Wednesday. where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa. QUINCY, MASS. John Ruane has been appointed interim president.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Customers really trust us when they are able to do that, and it’s super-efficient and super-accurate.

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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Retail TouchPoints

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Moving into wholesale also involves the risk of changing the Untuckit customer’s shopper journey. trade show, PROJECT Las Vegas , in February.

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NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Retail TouchPoints

Chapter Two of the Big Show had originally been planned as an in-person event to take place in early June at New York City’s Javits Center, but the facility’s role as a COVID vaccination center made it unavailable, so it will also be a virtual event. The six-day NRF 2021 Chapter One , which will wrap up on Jan.

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Amazon names new head for global stores

Mass Relators

. “I’m excited to share that Doug Herrington will become the new CEO of our Worldwide Amazon Stores business (formerly known as “Consumer”),” Amazon CEO Andy Jassy announced in a message to company employees on Tuesday. “Doug has been at Amazon for 17 years. Doug and I have worked together on S-team since 2011.