Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

DECEMBER 20, 2023

The FTC also said these actions unfairly targeted Black, Asian, Latino and female customers.

Consumer 264

Consumer Store Operations Customer Experience ATS 264

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

JUNE 8, 2020

Additionally, financial crises actually lead to growth in the franchise business, because you have a lot of upper-middle-market executives who get laid off, or have had enough of the corporate life and decide to invest in their own business, and we saw that happen in 2009-2010.

Location 205

Location Finance Consumer Promotions 205