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Stronger Bonds, Stronger Business: The Case for CRM and Loyalty Now

Retail TouchPoints

The ripple effects will be wide-reaching: rising costs, retaliatory tariffs, strained supply chains and a likely pullback in consumer spending. In this climate, CRM (customer relationship management) and loyalty marketers have a critical role to play. Consumers crave reassurance, authenticity and consistency.

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Inside Gordon Brothers’ ‘Asset-Light’ Strategy to Rejuvenate the Laura Ashley Brand

Retail TouchPoints

But recently, a lesser-known division of Gordon Brothers found itself in the spotlight when the company sold the iconic British brand Laura Ashley to brand management firm Marquee. The deal was managed by Gordon Brothers Brand Division, which had spent the previous four years revitalizing Laura Ashley after its 2020 bankruptcy.

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Three trends shaping the luxury retails sector in 2025

Inside Retail

According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion. Until recently, there didnt seem to be a limit to the price that consumers would pay for a luxury status symbol, such as a leather handbag.

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VIDEO: Former CEO Mindy Grossman on why retailers are like professional athletes

Inside Retail

There has to be a reason that resonates with the consumer to make them want to make a purchase and ultimately want to continue to have loyalty to your brand and be a part of it. You need to totally build the shopping experience from the consumer backwards. How have you been able to manage that? It is so critical.

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Retail Renaissance – The Trends Transforming 2025

Retail Bound

AI assists brands in offering personalized shopping experiences, optimizing inventory, and predicting consumer trends. Blockchain ensures transparency in supply chains, building consumer trust. Shifting Consumer Behavior Consumer behavior is continuously evolving, driven by changing values and expectations.

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Sephora Liverpool will open its doors next spring 2025

Retail Focus

Rob Deacon, Asset Management Director at Liverpool ONE commented: “Sephora is a brand that represents exactly what Liverpool ONE looks for when adding to our line-up. It is globally celebrated, has a huge base of loyal fans, and delivers a bold, compelling concept.

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How to Avoid Destroying Your Relationship with a Retailer

Retail Bound

Retailers are the gatekeepers to consumers, offering manufacturers a platform to display and sell their products. For example, if a retailer caters primarily to eco-conscious consumers, manufacturers should highlight the sustainability aspects of their products. Various software and tools can benefit both manufacturers and retailers.