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Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. This happens across all payment methods.
The use of cash has also significantly reduced, with more customers opting for contactless payments. According to the Reserve Bank of Australia’s Consumer Payments Survey, cash had reduced from 69 per cent of transactions in 2007 to 27 per cent in 2019. Contactless payments reduce administrative tasks for staff.
Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough. Retail Technology: Efficient in-store operations. Fast, reliable retail POS system and contactless payments for smooth checkout.
Moving towards digital wallets and micro-gifting Australia’s rapid shift towards a cashless society is evident, with cash accounting for only 13 per cent of all payments in 2022, down from 70 per cent in 2007. In its place, digital payments are rising, with digital wallet transactions totalling $126 billion in FY23.
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