Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 247

Fulfillment Finance Promotions Customer Experience 247

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Customer Experience 265

Customer Experience Consumer Marketing Fulfillment 265

Retail TouchPoints

JUNE 26, 2023

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

Fashion 254

Fashion Consumer Management ATS 254

Retail TouchPoints

OCTOBER 26, 2023

Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. A win-win for both the retailer and the customer. Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005.

Checkout 222

Checkout Supermarket Fulfillment Consumer 222

Retail TouchPoints

JUNE 23, 2022

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

Fulfillment 263

Fulfillment Customer Experience Department Stores Marketing 263

365 Retail

JULY 5, 2022

He previously spent three years as president and CEO of Walmart in Japan, where he led a 35,000-strong team at Seiyu, the Japanese supermarket business with a significant food and non-food presence. Lionel will join The Very Group from McKinsey & Company, where he is a senior advisor.

Payment Services 120

Payment Services Supermarket Finance Fulfillment 120

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Management Employee Engagement Store Operations 52