article thumbnail

Customer experience: Nostalgia, the weapon of the future post-crisis?

365 Retail

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. To recreate this atmosphere, nothing will beat the use of point-of-sale media such as music or digital signage. . Advertising is quick to exploit this phenomenon. Then, it’s El Dorado all the way!

article thumbnail

Brands jeopardise customer loyalty as they fail to replicate in-store experiences online

365 Retail

It is important to recognise, however, that customer loyalty isn’t just based on the point of sale. What our data tells us is that we are heading towards an omnichannel future based around in-store experientialism, in support of online points of sale.”.

article thumbnail

Card payments in Singapore to grow by 8% in 2022, says GlobalData

365 Retail

in 2020 – its first annual contraction since 2001. Growth in card payments is supported by its large card acceptance network, with almost six point of sale (POS) terminals for every 100 individuals in 2021. Singapore was among the first countries to be affected by the COVID-19 pandemic.