Brands jeopardise customer loyalty as they fail to replicate in-store experiences online
365 Retail
MAY 25, 2021
It is important to recognise, however, that customer loyalty isn’t just based on the point of sale. A net total of 88% reported at least one fulfilment factor that could or already has made such an impact. A net total of 88% reported at least one fulfilment factor that could or already has made such an impact.
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