Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

Technical Support 234

Technical Support Customer Experience Management Returns 234

V Count

JULY 9, 2021

According to a report titled “ How Long Does It Take To Lose Your Customer,” the average Brit spends 1 year, 2 weeks, and a day of their lives stuck in shop queues. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. Using a queue management solution to solve queuing problems.

Management 52

Management Checkout Payment Services Technical Support 52

CJ Retail Solutions

JUNE 9, 2023

In today’s technologically advanced era, retailers in the UK are increasingly leveraging digital displays to captivate customers and enhance their shopping experience. When a digital display malfunctions or experiences technical issues, it can disrupt the shopping experience and hamper sales.

Technical Support 40

Technical Support Shopping Returns Management 40

Independent Retailer

JUNE 24, 2021

The driving force behind this change are consumers’ shopping habits and their perception of the environment, so much so that even their purchasing decisions are becoming increasingly influenced by a retail brand’s environmental footprint. It should not come as a surprise that more consumers are shopping online.

Fulfillment 52

Fulfillment Shipping Returns Technical Support 52