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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

They improve consistency, employee engagement and retention rates as the repetitive and dull tasks are transferred to the robots, thus making warehouse personnel feel more fulfilled and efficient while tackling skilled operational roles; and. Anshuman Agarwal is a seasoned leader in the ecommerce and retail technology industry.

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The Top 5 Retail Remix Episodes of 2023

Retail TouchPoints

For Further Insights: How Babylist Plans to Succeed Where Other Baby Retailers have Failed Babylist Delivers with First Baby Gear ‘Showroom’ in Beverly Hills Get all the details on the BuyBuy Baby drama 2.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

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16 Steps We’re Seeing Retailers Take to Prepare for the Next Normal

Theatro

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.