Remove Employee Engagement Remove Fulfillment Remove Returns Remove Store Operations
article thumbnail

Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Competition is fierce and creating an in-store experience that attracts and retains customers is critical.

article thumbnail

16 Steps We’re Seeing Retailers Take to Prepare for the Next Normal

Theatro

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Employees need to know that their work matters.