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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback . Voice of Customer.