Sat.Nov 07, 2020 - Fri.Nov 13, 2020

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Rillavoice Uses Speech Analytics to Offer Retailers Insight into Conversations with Customers

Retail TouchPoints

Rillavoice is compliant with audio and privacy laws in the U.S., Additionally, the software can use voice identification to separate conversations with shoppers from personal conversations between employees to protect associates’ privacy. including CCPA.

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As Retailers Adjust to the Pandemic, Embracing Digital Commerce Doesn’t Have to be Risky

Retail TouchPoints

Align compliance, customer privacy and data security: Many retailers are having employees work remotely. This also includes taking time to understand how the regulatory and privacy landscape may have changed during COVID-19, and its impact on existing data policies, so you can move towards the goal of continuous compliance.

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The Personalization Playbook: 2024 Strategies

What about customer privacy and the use of data? Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget?