June, 2020

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Are Retailers Ready For The CCPA Enforcement Deadline?

Retail TouchPoints

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. For retailers, CCPA compliance, data privacy and security are about consumer trust.

Consumer 191
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Mobile, Voice, Facial Recognition: Contactless Options Could Thrive Even Post-COVID-19

Retail TouchPoints

Also, a retailer should be communicating with the customer and reinforcing their values about protecting safety, security and privacy.”. Their enthusiasm, and the comfort that they bring to the customers in their interactions, is paramount. Voice Interfaces Show Potential Both In-Store And Outside.

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Three Steps To Safely And Legally Reopen Stores

Retail TouchPoints

Equal Employment Opportunity Commission (EEOC) has released some guidance about screening employees for COVID-19, uncertainty remains around implementation, privacy matters and litigation risks. Yet while the U.S. Recovering And Reopening Can Be A Long Legal Road.

Returns 194
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The Personalization Playbook: 2024 Strategies

What about customer privacy and the use of data? Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget?