The New Rules of a Retail Hybrid Experience
Retail TouchPoints
FEBRUARY 22, 2021
You can’t check out a news site or industry publication without seeing articles about how COVID-19 has disrupted countless industries, including retail. As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa). Create Micro Experiences.
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