customer-satisfaction-continues-climb 
Inside Retail
JULY 6, 2021
While there’s no doubt that 2020 was a tough year for all retailers, Australian denim brand Jeanswest had a steeper hill to climb than most, starting out the year under voluntary administration with the closure of 37 stores, the loss of 263 staff and owing $50 million to creditors. Investment in e-commerce . Baby steps .
Retail TouchPoints
SEPTEMBER 9, 2022
All that stock, paired with rising interest rates and outdated fixed-price customer contracts, is a working capital disaster waiting to happen. Will consumption continue to shift — or plummet? Will interest rates climb even higher, impeding the ability to borrow capital? Will a recession happen? Don’t Undercut the Long Game.
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Graff Retail
FEBRUARY 5, 2020
“It is no surprise that the human touch has been coined as a ‘luxury’ in customer service… As customer expectations continue to climb and tech support needs increase as connected devices proliferate, the live customer support agent’s role will only become more important to customer satisfaction.” – Renee Soulliard The digital revolution has shifted (..)
Cisco Retail
DECEMBER 13, 2021
But, unfortunately, this hasn’t always led to the best customer experience. Customers want to enjoy the value of our solutions without the complexities. Focus on the digital customer experience. Help customers climb the value ladder. Helping You Help Your Customers. Innovation starts with listening.
Cisco Retail
JANUARY 25, 2022
With recent events keeping employees and consumers close to home, digital interactions continue to climb across all areas of life. Remote work, E-learning, and online shopping continue to grow to the delight of organizations and institutions who’ve anticipated these digital engagements. There’s no denying that digital is king.
Retail Gazette
APRIL 3, 2024
Turning around an unprofitable business is no mean feat, but throw in a cost-of-living crisis where consumers have significantly pulled back on discretionary spend and that’s one steep hill to climb. The private equity firm bought back Bensons but not Harveys.
Retail TouchPoints
JULY 27, 2021
With this two-part series, we’ll investigate some of the trends that accelerated during the pandemic, and how developers are adapting investments and strategies to align with new customer needs. As developers and landlords set their plans for 2022 and beyond, both the tenant mix and the visitor experience will continue to come into focus.
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