Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 283

Fulfillment Drop-Shipping Customer Retention Shipping 283

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 244

Returns Fulfillment Shipping Checkout 244

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. They’re also emphasizing on customer retention, rewarding and incentivizing current customers to spend more.

Retail Trends 93

Retail Trends Consumer Payment Services Fulfillment 93

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Analytics tools assimilate masses of information, including individual purchase history, browsing habits, and search queries, to help retailers understand the factors that may encourage customers to engage in a purchase. Increase Customer Retention Rate. A customer’s needs change every day.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85