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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Despite heavy investment, customer retention hardly improved. After doing a deep dive into data, they discovered that a whopping 80 per cent of customer frustration stemmed from long queues. Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations.

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Maximizing ROI: How Professional In-Store Marketing Boosts Retail Sales

CJ Retail Solutions

Physical stores need to provide distinctive and captivating experiences in order to draw in and keep customers as e-commerce grows. Retailers can create a compelling brand identity that appeals to their target market with the help of well-done in-store marketing. Programs for Targeted Marketing.

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Tech Meets Tradition: Innovative POS Marketing Strategies for Modern Retailers

CJ Retail Solutions

Retailers can learn more about the preferences and shopping habits of their customers by collecting transactional data, such as past purchases, product preferences, and payment methods. Retailers can also use POS systems to create customized promotions & loyalty programs based on customer information.