Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Despite heavy investment, customer retention hardly improved. After doing a deep dive into data, they discovered that a whopping 80 per cent of customer frustration stemmed from long queues.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Indigo 9 Digital

JULY 24, 2023

That’s why you still shop at the mom and pop grocer across the street from your home. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? Sell great products.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52