It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup
Retail TouchPoints
OCTOBER 24, 2023
Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.
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