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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

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The retail rebound and the role of digital

Retail Focus

Even with the vaccine rollout well underway and lockdown now behind us, shoppers are yet to return to the high street in the same numbers. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. Consumer spending shifted online.

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Eye Candy: how “beautification” becomes the new retail currency.

Retail Focus

It is important in designing exceptional pop-up stores because it helps to create a cohesive look and feel, communicates the brand’s message, differentiates the brand from competitors, and enhances the customer experience. A pop-up store is a great opportunity for a brand to communicate its message to customers.

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5 Key Business Challenges Behind Your Merchandising Strategy

Wiser

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy.

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10 Ways to Keep Customers from Leaving Your Store Empty-Handed and Boost Your Profitability

V Count

This is particularly important because customer service often directly impacts a customer’s perception of the business. By having enough staff members available to quickly assist customers, businesses can prevent long wait times and other issues that could potentially harm the customer experience.

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Cleanliness is the final piece in the CX puzzle

365 Retail

With 92% of consumers claiming a clean, organised store environment will increase their probability of making a purchase, Katie Westerman, Chief Marketing & Development Officer at SBFM , explores the growing importance of hygiene and sanitation in delivering the ultimate customer experience (CX). A bright future.

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The role of in-store analytics in the age of E-commerce

Shopper Motion

In-store analytics is the process of collecting, analyzing, and using data about customer behavior and interactions in physical retail spaces in order to improve business performance and drive results. The importance of in-store analytics in the age of e-commerce cannot be overstated. Types of in-store analytics.