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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

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Back-To-School Spending Poised To Top $100 Billion Even Amid Disruption

Retail TouchPoints

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. Parents prioritizing the learn-from-home experience. For many parents, this uncertainty is creating stress.

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2024 Home Furnishings Industry Trend Guide

Storis

Our survey found that furniture retailers are enthusiastic about many applications of AI led by those that will increase marketing efficiency and reduce bottom-line costs. More than 50% of those surveyed plan or use Generative AI for designing digital ads, writing content, and personalizing marketing. Take Amazon and Shopify.

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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage. of consumers say they will feel most comfortable shopping at standalone specialty retail stores. However, these retailers still have ways to draw customers back.

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Forget omnichannel, it’s all about unified commerce

Inside Retail

This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently. Customers can access products from any channel, enjoying a seamless shopping experience. But the benefits of unified commerce are clear.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This means stores providing and recommending what the customer needs, when they need it, with the power of data and AI.

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Hudson Uses COVID Shutdown to Shave 5 Months off Transaction Platform Deployment

Retail TouchPoints

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. and Canada.