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The Evolution of Retail Formats: Adapting to Environmental and Social Forces

Retail Focus

This transformation can be dissected into several distinct stages, often referred to as disruptions, in which retailers competed on multiple fronts: for physical space, consumer attention, and innovative store layouts and designs. These department stores were typically found in major cities, catering to urban consumers’ needs.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This is because retail offers certain experiences that online shopping simply cannot replicate. You can download it here.

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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

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