Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

Technical Support 234

Technical Support Customer Experience Management Returns 234

V Count

JULY 9, 2021

70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. According to a study by EPSON, 56% of consumers say that fast payment and short queues are critical to “positively influencing their perception of a retail brand.”. Using a queue management solution to solve queuing problems.

Management 52

Management Checkout Payment Services Technical Support 52

A1 Retail

JANUARY 24, 2024

Applications can be submitted up until 5th February 2024, with Co-op again partnering with leading product discovery platform, RangeMe which will work closely with the convenience retailer to manage the application process. The successful applicants receive tailored support, mentoring and advice on all aspects of the product journey.

Technical Support 59

Technical Support Promotions Returns Management 59

Independent Retailer

JUNE 24, 2021

The driving force behind this change are consumers’ shopping habits and their perception of the environment, so much so that even their purchasing decisions are becoming increasingly influenced by a retail brand’s environmental footprint. It should not come as a surprise that more consumers are shopping online.

Fulfillment 52

Fulfillment Shipping Returns Technical Support 52