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Sensormatic Solutions Offers Expanded Insights with Sensormatic IQ Platform

Retail TouchPoints

Sensormatic Solutions now has six services in its suite of offerings: Professional consulting: Provides technology strategy, assessments and business roadmaps with technology recommendations based on analysis of the client’s data, industry insights and Sensormatic Solutions experience; Design, deployment and integration: Encompasses solution (..)

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Guest Post: How Can PR Crisis Management Shape Customer Experiences?

Hyken

Social media has forced the hand of businesses to operate transparently and communicate openly with consumers, in addition to investors. We run through how global brands have used social media to deliver outstanding customer service experiences, grow their consumer base, retain clients, and protect their brand reputation. .

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

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The Cost of Long Queues: 3 Reasons to Use a Queue Management Solution for Brick & Mortars

V Count

According to a study by EPSON, 56% of consumers say that fast payment and short queues are critical to “positively influencing their perception of a retail brand.”. Using a queue management solution to solve queuing problems. Here are the ways your retail business can benefit from queue management: Customer Satisfaction.

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Zone Pricing Takes On A Bigger Role During The Pandemic

Retail TouchPoints

COVID-19 has massively influenced consumer behavior, and the economic fallout has had a huge impact on the role of price perception. As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers. Within the U.S.,

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Mitigating Retail Operation Disruptions Through Strategic Tech Outsourcing

Retail Minded

When you partner with an Ottawa managed IT services instead, companies can scale their tech capabilities up or down as needed. Shared Values Beyond technical support and skills, an outsourcing partner who shares your core values is vital for success. Staying up-to-date and compliant is a major burden.

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Outsourcing Fulfilment to Save Time? Here’s Three Things Retailers Should Look For

365 Retail

1) How will you manage stock inventory? Retailers should look to fully understand how they will remotely manage their stock inventory and interact with their fulfilment partner. Additionally, retailers must take the same approach to any other apps and customer management systems they use.