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Resilience is Key as Payments Acceptance becomes Mission-Critical

Retail TouchPoints

Consumers now prefer digital payment options, with cash usage declining in all major economies. Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts.

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How Airbnb, Taco Bell, other businesses are aiding California wildfire victims

Inside Retail

This figure includes the loss of local retail businesses, such as apparel retailer Elyse Walker’s flagship location in the Pacific Palisades, which have burned down entirely, and the disruption of national businesses like Nuuly, which have paused operations in Los Angeles for the foreseeable future.

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Mastercard is getting rid of credit card numbers. Cards themselves may be next

Inside Retail

Many senior consumers and those with a disability dont use digital banking services. While strengthening the security attached to credit cards, removing numbers shifts the vulnerability to mobile phones and telecommunication providers. However, the use of digital banking is not universal.

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Optus set to pay $100 million in penalties for unconscionable sales tactics

Inside Retail

Australia’s second largest telecommunications provider Optus has agreed to pay a $100 million fine for unconscionable conduct when selling its products and services to hundreds of customers. Many of them were also First Nations Australians from regional and remote locations.

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The Story Behind Verizon’s Ambition to Become a ‘Local Community Brand’

Retail TouchPoints

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of the most ubiquitous retailers in the U.S. This kind of rapid growth is a sign of the brands strength, but not too long ago, Verizons consumer business was struggling. We missed guidance twice in a year.

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What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

Retail TouchPoints

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

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Put Your CPG Brand Where the Foot Traffic is to Stay Competitive

Retail TouchPoints

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.