Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 299

Returns Supply Chain Management Fulfillment Customer Experience 299

Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023. And it’s not just helping consumers.

Checkout 240

Checkout Customer Experience Merchandise Store Consumer 240

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

Marketing 237

Marketing Consumer Fulfillment Accounting 237

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Retailers can more easily demonstrate to buyers that these brands can drive net new consumers to their categories.

Marketing 235

Marketing Consumer Fulfillment Accounting 235

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house. It allows the retailer to make sure that everyone has the same level of communication.

Consumer 253

Consumer Shipping Management Merchandise Store 253

Retail TouchPoints

MAY 18, 2023

We’re seeing in these economic indicators that there is some strain on the consumer, but the resilience has surprised us,” said John David Rainey, CFO at Walmart in an interview with CNBC. One area where Target made significant progress was cutting back on excess merchandise. Comparable digital sales fell 3.4%

Fulfillment 220

Fulfillment Advertising Consumer Management 220