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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

With this in mind several Nordstrom stores offer a dizzying number of services including: shoe repair, personal styling, gift wrapping, in-store drop off of online returns from other retailers, onsite alterations, dry cleaning, monograming, and an endless array of beauty services. You don’t need to be a large retailer to offer classes.

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10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

And given the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts. Best Buy realized that with the fast pace of technological change consumers needed help determining what products to buy. Provide valuable services. That type of experience pays for itself.