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As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Retail TouchPoints

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes.

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Meet Our 40 Under 40 Winners of 2024

Retail TouchPoints

And at the brand level, we have the honor of spotlighting executives from both established legacy retailers as well as emerging direct-to-consumer brands. The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms.

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(Some of) the Technology that is Empowering the Customer Channel in Physical Retail

Retail Next

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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A Crisis Will Always Find A Supply Chain’s Weakest Link

Retail TouchPoints

In the early weeks of the pandemic, consumers hoarded toilet paper in massive quantities. Toilet paper rolls are low-value, high-volume products bulky enough to take up large amounts of space in warehouses, on vehicles and on store shelves. As consumers avoided in-store grocery shopping, many began baking their own bread at home.

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VMSD’s 2021 Designer Dozen: Future Proofing

VMS

Nominated by their peers, these multidisciplinary designers, architects and visual merchandisers have demonstrated a dedication to design excellence as well as a commitment to advance the customer experience at retail in ways we are only beginning to imagine. Most days I’m consumed with space planning or reviewing drawings.

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How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales

Retail TouchPoints

This kind of category-specific innovation is largely possible because of that great democratizer, the internet, which has made it easier than ever before to bring new retail concepts to niche consumer groups at the scale required for success. Custom options were expensive and the offerings at traditional retailers weren’t hitting the mark.

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