Consumer Customer Experience Outdoor Store Layout 
Independent Retailer
APRIL 1, 2021
Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. In 2020, we saw consumers fully embrace the expanded world of self-scanning, buy-online-pick-up-in-store (BOPIS), and home delivery.
Inside Retail
JUNE 30, 2021
The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience.
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