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Retail TouchPoints
APRIL 22, 2024
Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear. In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer).
Retail TouchPoints
FEBRUARY 23, 2022
It also requires businesses to create a digital wallet, obtain a shareable QR code and keep track of every checkout location. Do you ever think about the customer instincts at checkout? The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform.
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