Checkout Customer Experience Customer Retention Management 
Inside Retail
MARCH 19, 2024
Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.
Retail TouchPoints
AUGUST 28, 2023
To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
SEPTEMBER 21, 2023
Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.
Retail TouchPoints
MAY 8, 2024
Because to maximize the dollars you spend on driving traffic to your website, you really need to deliver an experience that encourages your customers to stay, convert and, perhaps most importantly, come back again and again. You’d be surprised how many consumers get stuck on a checkout page!
V Count
FEBRUARY 2, 2024
However, there’s often an underappreciated detail, tucked beneath the surface, that can significantly impact not only the overall dining experience of the customer but also the operational efficiency of the restaurant. This essential aspect is the skill of managing customer queues. A delicious burger?
Retail TouchPoints
MAY 2, 2023
However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business. Even a single poor customer experience can deter buyers from, well, buying and influencing others to do the same. The short answer is, yes.
V Count
JANUARY 24, 2023
Running and managing a physical establishment is usually more challenging than a virtual one. This is especially true if the feeling of progress at checkout is slow or if they’re not offered other incentives to suffer the queue; emphasis on the word “suffer”, as even then, you’re making the best out of a bad situation.
Expert insights. Personalized for you.
290 
Let's personalize your content