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The employee and customerexperience are intrinsically linked. Our retail brand, and the way it’s experienced by the customer, is now recognised as one of the biggest differentiators in the business. A consistent brandexperience, in every store. The answer lies in employee-first technology. .
Ripcurl understands this dynamic well – it knows a sale can be won or lost in an instant based on the in-store experience. The challenge of managingbrand assets at scale Maintaining this cohesive brandedexperience across Australia and New Zealand posed a significant challenge for Ripcurl and Ozmosis.
As Senior Architect with Dyer Brown & Associates , Paul Koch, AIA brings to the firm’s leadership roster significant experience working for major retailers, like Cabela’s and J.Jill, and a portfolio that spans the North American continent.
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