Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . during the returns process. Free returns alone aren’t enough, though.

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Returns Merchant Services Drop-Shipping Shipping 306

Store Growers

JULY 6, 2022

When you’re configuring your Google Merchant Center account, one of the essential parts to get right is the shipping settings. Google needs this information to be able to show an accurate comparison between advertisers, both in terms of shipping time and cost! Why You Need to Set Up Shipping in Google Merchant Center.

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Retail TouchPoints

JULY 10, 2024

Learning to master your inventory management processes can net significant bottom-line results in your ecommerce business. Inefficient processes and software: Not harnessing the right tools. If your ecommerce business has been around for a while, you might still be processing orders or managing your inventory with manual methods.

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Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. However, there are other dynamics at play that will impact seasonal results.

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Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. The real complexity comes when we are looking at thousands of SKUs.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Retailers are overly focused on quelling fraud at the expense of building customer relationships — which is their most foundational need for survival, growth and long-term success.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. Retailers make a profit by selling the product at a higher price than what manufacturers/wholesale merchants sell it to them for.

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Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

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Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

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Retail TouchPoints

JUNE 6, 2023

Without an efficient process in place, a retailer may unintentionally offer undesirable items. This simple program helps ensure the sellable items end up back in front of consumers while the other jeans and jackets get shipped to the recycling facility. Opportunity #2: Better demand forecasting.

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Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

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Retail TouchPoints

NOVEMBER 2, 2021

In 2019, NMG joined forces with handbag and accessories reseller Fashionphile to roll out an integrated circularity program that included the debut of six Fashionphile locations inside Neiman Marcus stores.

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Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. The common denominator at the core of this fraud is stolen information found and sold on underground marketplaces.

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Merchant Services Accounting Shipping Returns 153

Store Growers

JUNE 3, 2022

Advertisers use Google Merchant Center to connect their product feed to Google Ads. But Google Merchant Center offers a ton of other features on top of that. These extra features are called Google Merchant Center programs. What are Google Merchant Center Programs? Where to Find Google Merchant Center Programs.

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Store Growers

MAY 29, 2023

In 2016, Google launched a brand-new currency conversion feature that’s been a complete game-changer for merchants worldwide. This feature lets merchants use automatic exchange rates for their target audiences in various locations on a global level and lets them expand their businesses wherever they please.

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Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Normally, apparel returns are roughly 7.5%

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Inside Retail

JUNE 30, 2022

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Makers & Merchants Barossa was conceived in early 2020 as a pop-up store to showcase the best of what the Barossa region has to offer – from established brands to emerging designers, artists and makers.

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Inside Retail

JUNE 30, 2022

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Makers & Merchants Barossa was conceived in early 2020 as a pop-up store to showcase the best of what the Barossa region has to offer – from established brands to emerging designers, artists and makers.

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Merchant Services Shopping Shipping Promotions 130

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

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Retail TouchPoints

OCTOBER 23, 2024

Not all the changes have been additions— Amazon also is reportedly winding down its Today same-day delivery service for sellers that also have brick-and-mortar stores. Here’s all the recent news on Amazon’s recent services shuffle. Retailers currently using the service include Office Depot, Staples, Petco, Pacsun and GNC.

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Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

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Returns Merchant Services Drop-Shipping Accessories 153

Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’ on average.

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Inside Retail

JANUARY 10, 2023

The companies say bicycle tyres and tubes will be collected from bike stores and bicycle owners combined by Revolve Recycling, and shipped to Tyrecycle by Bingo Industries for conversion into new products made in Australia at Tyrecycle’s new Erskine Park facility. Scrap metal will be sent to Sims Metal for recycling.

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Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Chatbots for customer service. Personalized website presentation.

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Merchant Services Accounting Shipping Shopping 260

Independent Retailer

OCTOBER 3, 2022

Because of this, consumers are demanding for better protections around their shipping. . However, if customers are not certain they will be available to receive a shipment, customized delivery options, like selecting specific delivery days through time-definite carrier services, are also helpful and often preferred by shoppers.

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Clover - Retail

JULY 25, 2024

Selecting the right jewelry store equipment is a specialized process that can be costly. Naturally, the logistics of opening a brick-and-mortar location differ from launching an online business or seasonal pop-up shop. You may be asked to appraise or repair an item, and it’s best to have standard jewelry store supplies at the ready.

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Retail TouchPoints

NOVEMBER 14, 2022

Reduced COVID fears could lead to greater spending as shoppers return to old habits, and this Singles’ Day festival was aimed at boosting future performance — a move that could help retailers take advantage of the opportunity. A Chinese consumer can virtually be placed at the store location as if they were purchasing from the actual store.”.

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Merchant Services Jewelry Shopping Shipping 144

Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Self-Service Kiosks. Mobile Payments.

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Small Biz Trends

DECEMBER 2, 2021

If you are looking at how to create a return policy , here are some of the basics it should include. Without a return policy, there can be disagreements over when and what can be returned or exchanged at the store. Is the customer responsible for return shipping costs, or will the business pay for return shipping charges?

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Retail TouchPoints

AUGUST 10, 2020

For example, a CSCO was a function you’d only see in business environments where there was a clear inbound raw materials to finished goods process. A CSCO can provide visibility within the supply chain process, as well as designate measurable KPIs to communicate across an entire business. Embracing Technology.

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Merchant Services Customer Experience Returns Fulfillment 158

365 Retail

JULY 20, 2022

With millions of buyers and hundreds of thousands of merchants using the Wish marketplace, this partnership provides even further convenience for online shoppers, who can now rely on parcels being delivered to a nearby safe and secure location whenever they are out of home.

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Inside Retail

OCTOBER 18, 2021

Almost every episode has a panel of three experts focusing on how to provide positive, personalised services to customers and how those customers interact with brands after their shopping experience. We cover everything from shipping automation to attracting reviews and brand communications through emails and SMS.”.

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Retail TouchPoints

DECEMBER 13, 2023

The panel of experts are: Nikki Baird, VP of Strategy for Aptos ; Jamie Cornelius, Executive Creative Director at ChangeUp ; Mardi Najafi, VP of Retail Strategy & Design at Figure3 ; and Melissa Gonzalez, Principal at MG2. Gonzalez: The community-driven aspect is a big part of it.

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