Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? This also improves the overall health of the business and allows retailers to better connect with their customers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Retail TouchPoints

AUGUST 15, 2022

For the second year in a row, product availability issues topped the list of retailers’ toughest customer loyalty challenges, at 44%. The supply chain challenges are real (and they’re certainly not going away over the next year), which is why brands should focus on being transparent about these issues.

Drop-Shipping 212

Drop-Shipping Shipping Outdoor Customer Retention 212

Wiser

SEPTEMBER 20, 2022

Customer experience, also referred to as CX , refers to all of the interactions a customer has with a retailer or brand. This includes everything from finding products online, shopping in stores, speaking with customer service, or having your products serviced. Strategies to Improve Your Retail Customer Experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. This can increase customer retention and loyalty, which can benefit businesses.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52