Retail TouchPoints

MARCH 15, 2024

While customers come to browse the physical shelf, your digital shelf goes to the customer. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 240

Inventory Management Telecommunications Location Marketing 240

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 320

Payment Services Checkout Telecommunications Social Commerce 320

Cisco Retail

APRIL 29, 2021

Leading the team in the Americas, I get to hear first-hand how Cisco Customer Experience (CX) plays a big part in helping our customers thrive in these challenging times. We marry together human expertise and Cisco’s Collaborative Intelligence with our new CX Cloud to empower our customers and partners anywhere they work.

ATS 67

ATS Telecommunications Customer Experience Location 67

Cisco Retail

NOVEMBER 30, 2021

At the end of last year, I was attending one of our regular company-wide check-ins. Since I am aware that many rural areas in Mexico were facing telecommunications problems, these two concepts caught my attention. Not only is Cisco’s purpose to build a more inclusive future for all, but that is something I strongly believe in as well.

Telecommunications 96

Telecommunications Customer Experience Accounting Management 96

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Walmart, the largest U.S.

Consumer 191

Consumer Telecommunications Fulfillment Customer Experience 191

Cisco Retail

SEPTEMBER 16, 2021

The work with Rakuten Mobile is an excellent example of how Cisco Customer Experience (CX) teams work hand-in-hand with customers, Cisco’s technology groups and other vendors to completely change the game. This uniquely positions Rakuten Mobile to build a better, more inclusive internet for the future. And we’re not done yet.

Location 133

Location Management Customer Experience Telecommunications 133

Retail TouchPoints

DECEMBER 13, 2022

“Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Armed with this information, CPG brands can activate media at the right times and places to reach their audiences where they are spending time today, both offline and online.

Telecommunications 267

Telecommunications Advertising Location Kiosk 267