Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 223

Finance Employee Engagement Supermarket Management 223

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 105

Employee Engagement Customer Experience Management Location 105

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Drop-Shipping 182

Drop-Shipping Shipping Outdoor Customer Retention 182

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Moreover, leveraging analytics can offer deep insights into customer behaviour and preferences, allowing you to tailor your strategies more effectively.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 88

Employee Engagement Loss Prevention Returns Fulfillment 88

Storis

MARCH 19, 2024

Furniture retail leaders recognize the need for modern Enterprise Resource Planning systems to streamline operations and drive growth. Your STORIS Project Manager brings a wealth of experience in the home furnishings industry, ensuring every interaction during your software implementation is grounded in deep market knowledge.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Theatro

MAY 19, 2022

In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customer experiences all while working “Heads Up & Hands-Free.” The Results: The $100 Million Insight. appeared first on Theatro.

Store Operations 98

Store Operations Customer Experience Planning Management 98

Clover - Retail

MARCH 29, 2024

Defining professional roles in retail First, use your business plan mission and vision to determine what sets your retail business apart and how your staff will contribute to that. What sales volume do you expect at specific times, and how fast do you want to be able to serve customers? How big is your store?

Planning 52

Planning Employee Engagement Inventory Management Point of Sale 52

Retail TouchPoints

MAY 28, 2020

While specific priorities and action items vary based on industry, target customer and business model, some underlying leadership qualities are proving highly valuable. Doing so also builds skills in planning for the future among its key people. RTP: What should retailers be thinking about as they put their planning hats on?

Planning 138

Planning Employee Engagement Consumer Customer Experience 138

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 63

Customer Experience Employee Engagement Returns Planning 63

Theatro

AUGUST 15, 2022

Jen worked at a large Southern retailer for over three years: longer than anyone except the department manager. She’d kept a smile on her face even when customers vented about stockouts or long checkout lines. Even daily huddles might not reach all your employees at once. Jen’s not alone.

Management 52

Management Checkout Planning Employee Engagement 52

Hyken

APRIL 14, 2023

Let’s explore the key factors that are necessary to improve agent experiences and create a satisfying flexible work environment that motivates agents as well as creates a sense of community: The Growing Challenge of Agent Engagement and Retention Almost half of customer contact agents report not feeling satisfied in their current positions.

Management 54

Management Employee Engagement Planning Customer Experience 54

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Second, rebuilding trust is the name of the game.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . I saw this at my startup JustReachOut. Teams struggled to share information, which damaged how customers saw us.

Marketing 56

Marketing Customer Experience Employee Engagement Planning 56

365 Retail

MARCH 20, 2024

Understanding Shadow Boards At its core, a shadow board is a diverse group of non-executive employees who operate alongside the traditional board of directors or senior management team. However, with careful planning, clear communication, and a genuine commitment to inclusivity, these challenges can be effectively managed.

Employee Engagement 52

Employee Engagement Management Planning Promotions 52