Inside Retail

APRIL 30, 2024

“When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

Checkout 147

Checkout Clienteling Customer Experience Inventory Management 147

Inside Retail

JULY 22, 2024

Earlier this month, Desigual partnered with Melbourne-based brand management firm O’Rourke Showroom to unveil its spring-summer collection, further expanding its retail distribution in Asia Pacific. We want to meet our customers wherever she is — whether that be online, social or brick-and-mortar stockists.

Clienteling 261

Clienteling Fashion Wholesale Marketing 261

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Minded

AUGUST 29, 2022

Retail revenue management primarily aims at selling the appropriate product to the right customer at the right time for the right price. Here are four tips to effectively manage and optimize retail revenue: . empower employees to improve customer experience. . Embrace Technology.

Management 59

Management Clienteling Fulfillment Marketing 59

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. So when you’re looking at buying a luxury timepiece of substantial value, a client wants something that they know will stand the test of time.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 259

Merchant Services Clienteling Shipping Inventory Management 259

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. “We

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. Gavin Harvett is SVP of Products at Clickatell.

Consumer 272

Consumer Clienteling Fashion Marketing 272

Retail TouchPoints

FEBRUARY 12, 2024

Unfortunately, with shopping easier than ever, the attack surface for cybercriminals who are always on the lookout for unique opportunities to scam people and steal their information is at an all-time high. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Shipping 264

Shipping Clienteling Returns Shopping 264

A1 Retail

APRIL 15, 2024

This year, the 2024 finalists, listed in alphabetical order, are: Find & Order (stand 5F40) – an add-on software for Warehouse Management Solutions (WMS) and Order Management Solutions (OMS), Find & Order optimises picking operations across stores and warehouses.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Management 59

Retail TouchPoints

JUNE 28, 2023

I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy. For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do

Consumer 279

Consumer Clienteling Kiosk Marketing 279

A1 Retail

JUNE 17, 2024

At the heart of MAPIC: Variables of the New Retail Equation Among the fundamental variables in this equation are the expectations of customers who seek to feel good, spend time together, and have memorable experiences within physical retail spaces.

Clienteling 59

Clienteling Customer Experience Management Marketing 59

Inside Retail

SEPTEMBER 1, 2022

Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele. IR: Tell me what the Fairfax & Roberts in-store experience is like (eg. ID: We believe the in-store experience at Fairfax & Roberts is unlike at any other jeweller.

Clienteling 130

Clienteling Returns Customer Experience ATS 130

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

In this environment, maintaining customer loyalty becomes more complex, but it is not impossible. The Role of Omnichannel Strategies An omnichannel approach, which integrates various shopping platforms and channels to create a seamless customer experience, is crucial in retaining customer loyalty during inflationary periods.

Payment Services 72

Payment Services Marketing Promotions Operating Expenses 72

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”. Is the store limited in space?

Beauty and Health 305

Beauty and Health Consumer Shopping Clienteling 305

Rain Pros

AUGUST 4, 2023

In the world of specialty retail, where passion and a deep understanding of niche products and services meet, the quest for providing an exceptional shopping experience for your unique clientele becomes the heart and soul of every decision you make. POS payment processing plays an important role in this customer experience.

Payment Services 52

Payment Services Specialty Retailers Checkout Clienteling 52

Retail Focus

NOVEMBER 7, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience. Furthermore, 68% prefer a physical store when it comes to customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Point of Sale 98

V Count

JULY 11, 2024

As more people seek refuge in these sanctuaries for relaxation and rejuvenation, spa owners are faced with the challenge of managing their spaces efficiently while maintaining an exceptional customer experience. These advanced devices offer a a lot of benefits that can elevate the customer experience and optimize operations.

Outdoor 40

Outdoor Customer Experience Promotions Management 40

Hyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. What Is Relational Customer Service?

Customer Experience 65

Customer Experience Clienteling Target Market Fulfillment 65

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Conclusion The retail landscape is constantly evolving, and customer loyalty programs are no exception.

Customer Retention 83

Customer Retention Management Promotions Clienteling 83

365 Retail

SEPTEMBER 1, 2024

This essay will look at how stores may leverage Big Data to propel expansion and provide useful, doable guidance on how to make most of this great resource available. Retailers with the correct tools may examine buying habits, project future directions, maximise inventory control, and even enhance supply chain management.

Target Market 52

Target Market Consumer Advertising Returns 52

V Count

MAY 21, 2024

Enhanced Decision-Making: Operational Efficiency: Improved Customer Experience: Increased Sales and Revenue: Competitive Advantage: Cost Savings: Enhanced Marketing Effectiveness: Future Projections and Trend Analysis: What Other Advantages Does BoostBI Have Besides Sales Coach? What is BoostBI? What is “Sales Coach” ?

Marketing 52

Marketing Management Customer Experience Target Market 52

Storis

JANUARY 22, 2024

Furniture Market is valued at $244 billion by Statista, with a projected five-year CAGR of 3.91%. The home furnishings industry is actively embracing Mobile POS to elevate the customer experience. Top 100 retailers are ahead of the curve at 63%. Rising Generations Propel Home Furnishings Retail The U.S.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

I Vend

MAY 25, 2021

As the re-opening of brick and mortar stores continues, retailers are looking forward to welcoming back in-person customers. But whilst some have been chomping at the bit to get back to physically browsing the merchandise, research shows that others are, understandably, a bit nervous about making the move back to the retail store.

Shopping 52

Shopping Point of Sale Checkout Clienteling 52

Storis

JANUARY 22, 2024

Yet the industry continues to adapt and innovate to consistently create a seamless customer experience.” Furniture Market is valued at $244 billion by Statista, with a projected five-year CAGR of 3.91%. The home furnishings industry is actively embracing Mobile POS to elevate the customer experience.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

365 Retail

NOVEMBER 13, 2023

Yet potentially it can be a very rewarding period for sales if forecast and managed correctly. We’ll look at what seasonal demand means and its impact on retail businesses, coupled with actionable insights on dealing with related obstacles while taking action to optimise profitability. Let’s look at some examples of seasonal products.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail TouchPoints

FEBRUARY 8, 2024

Additionally, high interest rates are a reality for the “foreseeable future,” which has “fundamentally changed the disposable income available to individuals,” according to Mohit Mohal, a Managing Director with Alvarez & Marsal’s Consumer and Retail Group. At a foundational level, that means having a simple pricing model.

Thrift Store 293

Thrift Store Consumer Clienteling Fulfillment 293

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. POS systems are now at the forefront of customer engagement,” said Bond.

Point of Sale 254

Point of Sale Merchant Services Payment Services Checkout 254

Retail TouchPoints

OCTOBER 24, 2022

Sneakers are designed for moving quickly, and the same could certainly be said of The Edit LDN , a global marketplace for limited-edition sneakers and streetwear that is growing at 500% year-over-year after just 2.5 Retail TouchPoints (RTP): You’ve said starting this company was based on your personal experiences as a sneaker buyer/collector.

Drop-Shipping 206

Drop-Shipping Clienteling Marketing Department Stores 206

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Next, take a hard look at your processes: What are you currently doing today? What would you like to do? She can be the CEO or an accountant.

Merchant Services 274

Merchant Services Fulfillment Shipping Inventory Management 274

Retail Focus

SEPTEMBER 6, 2023

This encourages a stream of repeat clientele while showcasing your commitment to customer experience right from the start. All Hands on Deck: Staff Readiness at a Retail Store Launch A smooth-running launch depends heavily on your team. Staff readiness isn’t just about operations, though.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

Retail TouchPoints

SEPTEMBER 8, 2020

Software deployed on mobile or touchscreen devices is being adopted by retailers for everything from point-of-sale and clienteling solutions to endless aisle kiosks. After all, your associates probably all carry phones that they could use, and you wouldn’t have to worry about purchasing or managing hardware. Not so fast.

Clienteling 149

Clienteling Kiosk Management Accounting 149