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Getting to Grips with Gen Z

Retail TouchPoints

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

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Q1 Results: Walmart, Target Lean on Groceries as Discretionary Spending Declines in Early 2023

Retail TouchPoints

The company’s investments in advertising also are paying off, and Walmart Connect grew nearly 40% during the quarter. overall, but omnichannel offerings helped offset this decline: same-day services saw unspecified mid-single-digit growth, led by high-single-digit growth in Drive-Up orders, and more than 97% of sales were fulfilled by stores.