Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

Payment Services 264

Payment Services Checkout Drop-Shipping Customer Retention 264

Inside Retail

MARCH 19, 2024

Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

Planning 290

Planning Shipping Returns Customer Retention 290

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. Minimize balance sheet liability : If customers can redeem points for discounts, then any issued points have to be accounted for on the balance sheet.

Customer Retention 114

Customer Retention Promotions Checkout Accounting 114

Hyken

JANUARY 28, 2024

The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. My Comment: Perhaps you’ve experienced self-checkout at a grocery store or some other retailer. For certain customers, self-checkout still makes sense. Is this a failed experiment? CX doesn’t cost.

Checkout 57

Checkout Customer Experience Customer Retention Accounting 57

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. 10 Common Errors that Cashiers Make and How Employees Can Avoid Them.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Retail Minded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94