2021 Customer Experience Employee Engagement 
Hyken
DECEMBER 3, 2021
He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.
Retail TouchPoints
MARCH 11, 2022
At the same time, the average number of brands customers purchase from has seen noticeable gains. By 2020, that number grew to 10 and, in 2021, the average was just shy of 13 brands, according to the same Medallia Insights research. After all, without an engaged workforce, the retail customer experience will continue to suffer.
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Hyken
SEPTEMBER 10, 2021
This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. In this post, we shall compare five customer expectations in 2021 to their reality.
Retail TouchPoints
AUGUST 15, 2022
In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .
Retail TouchPoints
OCTOBER 31, 2023
over 2021, according to the National Retail Federation. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints.
Inside Retail
FEBRUARY 9, 2022
These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.
365 Retail
JUNE 9, 2021
Following a successful rollout by Selco, also part of the Grafton Group stable of brands, Leyland SDM deployed the YOOBIC mobile-first platform across its store estate in January 2021. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network.
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