Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Applying New-School Technology to Old-School Customer Service. MOL provides ‘commerce-in-a-box’ for these small business florists,” explained Bergen.

Payment Services 233

Payment Services Customer Experience Fulfillment Point of Sale 233

Retail TouchPoints

NOVEMBER 30, 2021

“It’s the first time we’ve enabled a business customer to use their own app to manage store entry, exit, receipts and payments for shoppers,” Kumar added. Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021.

Checkout 247

Checkout Payment Services Supermarket Customer Experience 247

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 240

Merchandise Store Checkout Supermarket Shopping 240

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Retail Next

FEBRUARY 28, 2020

A combination of advancing technology, the need to compete with online shopping, and modernized strategies has led to fundamental changes in stores of all kinds. To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020. More Versatile POS Systems.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

JULY 21, 2020

Adoption of curbside pickup has accelerated throughout the retail world during the pandemic, and Walmart Canada will expand the company’s Pickup offering to have it available at approximately 270 stores by the end of 2020.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

Payment Services 215

Payment Services Accounting Customer Experience Point of Sale 215