2020 Customer Experience Payment Services Retail Trends 
Inside Retail
JULY 6, 2021
The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. So, what’s in store for retail in 2021 and beyond? Physical experiences will rebound, but digital will dominate.
Retail TouchPoints
JULY 27, 2020
Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Now, the newfound immediacy of the trends has, if anything, made them more insightful. Smooth Operators Appeal Online And Off.
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Retail TouchPoints
FEBRUARY 11, 2021
Is that even possible coming out of a year like 2020? This year, like most, catalyzed some nascent trends and kicked a few in the teeth. One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Some experts feel that the move toward building more sustainable supply chains lost some mojo in 2020.
Indigo 9 Digital
AUGUST 2, 2022
New Retail according to Jack Ma, Alibaba’s co-founder, is “the integration of online, offline, logistics and data across a single value chain.” It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience. Automated service using robots.
Retail Times
APRIL 6, 2021
Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. Improved inventory tracking.
Indigo 9 Digital
MARCH 30, 2022
New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. While online shopping definitely accelerated in 2020, saying physical retail is more or less obsolete is not true,” said Nishtha Mehta, a China-based corporate innovation coach.
Indigo 9 Digital
APRIL 21, 2022
With a lower price point the founders believed they had a better chance of getting consumers to give their eCommerce service a chance. When we started Flipkart, we were really focusing on books, just one category and focusing on getting the customer experience right for our books,” said Binny Bansal, co-founder of Flipkart.
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