Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

Social Commerce

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. Retailers across the U.S.

Returns

Retail TouchPoints

MARCH 30, 2021

Lands’ End Marketplace had a soft launch in June 2020 to beta test the platform’s integrated systems. The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. Brands that wish to join the marketplace can submit an application at LandsEnd.com/Marketplace.

Drop-Shipping

Retail TouchPoints

SEPTEMBER 30, 2021

. “Our partnership with Staples US Retail significantly increases the availability of in-person drop-off points for online shoppers and gives retailers a more cost-effective way to manage their reverse logistics.” “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

Returns

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. The average U.S.

Merchant Services

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

Drop-Shipping

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. The appointment comes with Under Armour’s acquisition of Unless Collective , a zero-plastic regenerative fashion brand that Liedtke co-founded in 2020.

Drop-Shipping

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries. of total U.S.

Drop-Shipping

Retail TouchPoints

FEBRUARY 4, 2022

Fellow tech behemoth Meta, formerly known as Facebook, made headlines for its stock’s 27% dive after its Q4 earnings were announced — the biggest single day drop in value in the U.S. from Q4 2020) thanks in large part to its cash cow cloud division Amazon Web Services, which saw 40% YoY growth. billion in Q4 2020 to $10.3

Advertising

Retail TouchPoints

NOVEMBER 9, 2021

Kearney expects holiday 2021 ecommerce sales to hit $206 billion , an increase of 12% to 13% over the previous year — and that’s on top of the 32% year-over-year surge in digital sales recorded by Adobe Analytics in 2020. For curbside, retailers should work with the shopping centers for a central pickup/drop-off spot.”.

Fulfillment

Retail TouchPoints

OCTOBER 26, 2022

In 2020 she launched cross-border B2B ecommerce platform Qalara , which connects Indian and Southeast Asian artisans, producers and manufacturers with buyers around the world and where she now serves as CEO. “I although the site has shipped goods to customers in more than 50 countries to date.

Drop-Shipping

Retail TouchPoints

AUGUST 22, 2024

Building the Foundational Groundwork Like many retailers, Sephora’s first big move into omnichannel fulfillment was in 2020, when it launched buy online, pick up in-store (BOPIS). The retailer even ran a flash shipping program as early as 2015. In most cases, items are dropped at consumers’ doorsteps within two hours.

Fulfillment

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns.

Returns

Retail TouchPoints

MAY 18, 2022

However, shares dropped 11.38% to $131.35 following the results’ release on May 17 and continued dropping the morning of May 18, hitting $125.51. “We’re And we will work with our vendor partners from sourcing to production to shipping.”. The home improvement space has held strong since the start of the pandemic in 2020.

Drop-Shipping

Inside Retail

JULY 25, 2021

Historically, the art world has been synonymous with exclusivity and for the most part, inaccessible to a mass consumer base,” Tom Woodger, vice president of cultural marketing at StockX, told Inside Retail. “In In 2020, we grew two-and-a-half times in two months. The rise of the art-lennial.

Drop-Shipping

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case. Consumers spent $10.8 billion , a 15.1% increase over the same day last year. “At

Drop-Shipping

Retail TouchPoints

DECEMBER 6, 2021

This removes the cost and complexity of shipping furniture pieces for photoshoots, which is particularly difficult right now due to supply chain issues, as well as the difficulty of getting all the necessary staff in the same place at the same time. Creating the virtual showrooms was a fairly intuitive process.

Drop-Shipping

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

Merchant Services

Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration.

Returns

Inside Retail

SEPTEMBER 2, 2021

The brand launched in the UK and Germany last year and recently opened a local warehouse in Australia to facilitate faster shipping. After generating over US$100 million in revenue in 2020, it is rumoured to be exploring the possibility of an IPO. with over 90 per cent accuracy, without ever seeing the consumer’s face.

Drop-Shipping

Inside Retail

OCTOBER 28, 2022

Amazon on Thursday forecast a slowdown in sales growth for the holiday season, disappointing Wall Street and warning that inflation-wary consumers and businesses had less money to spend. Prior holiday quarter sales growth was 9 per cent in 2021 and 38 per cent in 2020. US consumer confidence did a U-turn in October.

Drop-Shipping

Retail TouchPoints

JANUARY 10, 2023

Among them were unpredictable shipment of supplies and waning consumer demand that left many with excess inventory. With more and more consumers turning to social media for their shopping needs, it is likely that social commerce will play a crucial role in the ecommerce market for years to come.

Payment Services

Inside Retail

JUNE 16, 2021

Returning cotton garments to the farms on which they began would completely close the loop on a cotton product, providing a win for brands, retailers and consumers looking for circular solutions, and a possible benefit to our farmers, their soils and the planet. And fibres don’t have to be shipped offshore.

Returns

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8

Merchant Services

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. in the first quarter of 2020. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well.

Comparison Shopping

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. Keith Jelinek.

Drop-Shipping

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

Returns

Retail Next

FEBRUARY 11, 2020

Shoppers want their orders the next day, with free shipping whenever possible. The rise of e-commerce has encouraged businesses to rethink how they communicate with consumers and manage their supply chains. The rise of e-commerce has encouraged businesses to rethink how they communicate with consumers and manage their supply chains.

Shipping

Inside Retail

JUNE 27, 2021

The implementation of new systems to handle remote working and increased order volumes in 2020 has also made things easier this time around for online craft beer specialist Beer Cartel. “We Continuing to advertise despite the drop in consumer sentiment last year was “the best thing we ever did,” she said.

Drop-Shipping

Independent Retailer

DECEMBER 27, 2022

After the pandemic-driven surge in consumer demand that triggered a frenzy of shipping activity and skyrocketing prices, logistics and transportation companies are signaling a fast slowdown. Shipping and wholesale prices are plunging and orders are not being placed as often. . Disruptions in the Container Shipping Industry.

Wholesale

Inside Retail

NOVEMBER 18, 2021

Before 2020, when travel was easy and diplomatic relations were cordial, I placed great emphasis on the need to build trusted relationships on the ground in China as the foundation of a successful market entry strategy. trillion Chinese consumers spent in 2019. trillion, and the US$5.6 While some Australian primary products (e.g.

Marketing

Retail Focus

APRIL 7, 2022

For many independent retailers in the UK, 2020 hid a lot of the post-Brexit trading cracks as their domestic sales skyrocketed during periods of lockdown when consumers were forced to stay at home and took to shopping more online. There are rules in place as part of EU trade deals that allow you to recover customs costs – tariff free.

Payment Services

A1 Retail

JULY 13, 2021

UK independent parcel carrier Yodel has launched a new consumer-to-consumer service, via Yodel Direct, following a record year of growth for online retail. Customers will be able to ship parcels up to 60x50x50cm and weighing up to 10kg.

Consumer