Retail Returns Increased to $761 Billion in 2021
VMS
JANUARY 25, 2022
This accounts for an average of 16.6 percent during 2020, but online returns are in line with recent years at an average of 20.8 According to NRF, online sales accounted for $1.050 trillion of total U.S. The categories with the highest return rates were similar to 2020 metrics: auto parts (19.4 percent of total U.S.
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