Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 299

Store Operations Planning Location Customer Experience 299

Retail TouchPoints

JANUARY 17, 2025

This distinct self-identification has become increasingly important now that Starboard Group is moving onto dry land, with plans to support resort boutiques at a Westgate Resort s property in Las Vegas beginning next month. A second store at another Westgate property is slated to follow later in 2025.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023.

Planning 296

Planning Shipping Customer Experience Location 296

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Shopping Location 264

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

Planning 305

Planning Location Consumer Marketing 305

Retail TouchPoints

SEPTEMBER 6, 2023

These plans are part of the brand’s near-term climate target of reducing greenhouse gas (GHG) emissions 37% by 2032 compared to a 2019 base figure. Lego also plans to work with its suppliers to collectively reduce environmental impacts, noting that 98% of GHG emissions come from outside its operations.

Planning 264

Planning Accounting Store Operations ATS 264

Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. billion , up more than $400 million from 2019.

Planning 234

Planning Checkout Apparel Location 234

Retail TouchPoints

AUGUST 18, 2020

Payless, which has dropped the “ShoeSource” from its name, plans to open 300 to 500 freestanding stores across North America over the next five years, beginning with the opening of a prototype store this fall in Miami. In an interview with The Wall Street Journal , Margolis said “starting from scratch puts us in a good position.”

Planning 227

Planning Payment Services Brand Management Location 227

Retail TouchPoints

JANUARY 28, 2021

Lowe’s has allotted an additional $80 million in discretionary bonuses for frontline associates and plans to hire more than 50,000 new associates across the U.S. stores, distribution centers and call centers will receive the bonus on Feb. increase in comparable sales from 2019 in Q3 2020 and a 106% increase in online sales.

Planning 253

Planning Payment Services Apparel Consumer 253

Retail TouchPoints

JUNE 24, 2020

GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. will acquire the retailer for $760 million as part of the plan, which has backing from 90% of GNC’s creditors. Harbin Pharmaceutical Group Holding Co.

Planning 306

Planning Location Consumer Store Operations 306

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

Planning 290

Planning ATS Shipping Location 290

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S. billion in sales.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

MARCH 12, 2021

Ulta Beauty is making leadership changes, with plans for its President Dave Kimbell to succeed Mary Dillon as CEO, effective in June. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations 259

Store Operations Planning Marketing ATS 259

Retail TouchPoints

JUNE 23, 2020

Albertsons is planning to raise up to $1.3 The company plans on offering 65.8 Albertsons is filing for an IPO based on a solid fiscal 2019 that saw 2.1%. same-store sales growth, though it has not reported results from any period after COVID-19 made landfall in the U.S. The retailer also received a $1.75

Management 299

Management Planning ATS Store Operations 299

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

MAY 11, 2021

Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns. million in Q1 2020, up 60% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. “In A deal with Sycamore Partners fell through in May 2020, and the retailer reaffirmed its plans in February 2021.

Marketing 283

Marketing Planning Management Store Operations 283

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Inside Retail

JANUARY 23, 2023

per cent over the first half of 2019. As with most retailers, we remain cautious on the macroeconomic environment for the remainder of the calendar year but are equally confident in the continuing momentum we have within the Customer First Plan and a range of initiatives we are executing.” per cent year on year.

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 298

Location Planning Shopping Marketing 298

Retail TouchPoints

JULY 31, 2020

Numerous social media posters wrote that Walmart plans to consolidate e-Commerce operations at its Bentonville, Arkansas, headquarters, but few workers were offered the option to relocate. Multiple sources say the restructuring plans were in place for several months and are not related to COVID-19.

Discount Store 294

Discount Store Store Operations Marketing Planning 294

Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. Additionally, ecommerce shopping has become the norm on Thanksgiving.

Planning 264

Planning Consumer Shopping Store Operations 264

Retail TouchPoints

SEPTEMBER 29, 2020

Ascena filed for Chapter 11 bankruptcy protection in July, and is currently finalizing a plan that would cut its debt by approximately $1 billion and give ownership of the remaining assets to lenders including Bain Capital and Monarch Alternative Capital. Ascena already is planning to sell Catherines to FULLBEAUTY Brands for $40.8

Planning 264

Planning Store Operations 264

Retail TouchPoints

DECEMBER 20, 2021

A Pea in the Pod parent company Destination Maternity closed all its banners in late 2019 following bankruptcy proceedings. The retailer was acquired by Marquee Brands for approximately $50 million in December 2019 with plans to emphasize “ecommerce, select wholesale partnerships and strategic marketing relationships.”.

Returns 264

Returns Location Wholesale Apparel 264

Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. Current COO John Mulligan announced his retirement plans in October 2023. He will wear both hats until Target names a new finance chief.

Fulfillment 263

Fulfillment Finance Accessories Apparel 263

Retail TouchPoints

JULY 26, 2021

Former Bluemercury CEO and Co-Founder Marla Beck initially announced her plans to leave in 2019 alongside the departure of her husband, COO and Co-Founder Barry Beck. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

AUGUST 12, 2022

Sears Holdings and its creditors have reached a $175 million settlement agreement with former CEO Eddie Lampert and other investors that will clear the way for the retailer to execute its long-delayed bankruptcy plan. Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019.

Planning 242

Planning ATS Store Operations 242

Retail TouchPoints

JUNE 1, 2021

7-Eleven had set sustainability goals in 2016 that included achieving a 20% reduction of CO 2 emissions from its stores by 2027, but it reached that goal in 2019 — eight years ahead of schedule. The company also has pledged a 50% reduction in its CO 2 emissions by 2030. forests in one year, according to the retailer’s estimates.

Planning 191

Planning ATS Store Operations 191

Retail TouchPoints

MARCH 4, 2021

Bank , “has severely underperformed against the financial projections upon which its Chapter 11 plan of reorganization was based,” according to court documents. Tailored Brands plans to use the money to help execute its strategic plan, a Tailored Brands spokesperson told Bloomberg.

Planning 264

Planning Returns Store Operations ATS 264

Retail TouchPoints

MAY 29, 2020

Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. of its locations and plans to have all stores operational again by the end of June.

Department Stores 191

Department Stores Operating Expenses Store Operations Fulfillment 191

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., Walmart will deploy MFCs in additional stores in the future, part of its plan to bring automation to 65% of its stores by 2026.

Fulfillment 278

Fulfillment Customer Experience Planning Management 278

Retail TouchPoints

DECEMBER 14, 2022

The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August 2022 to clear the way for a long-delayed bankruptcy plan. The litigation had been ongoing since 2019, when Sears accused Lampert and others of “asset stripping and ‘rank’ self-dealing.” billion.

Department Stores 279

Department Stores Planning Store Operations 279

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. year-on-year.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

DECEMBER 20, 2021

Sears is planning for the sale or redevelopment of its Hoffman Estates, Ill. The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores 264

Department Stores Planning ATS Store Operations 264

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. Francesca’s entered into a $110 million loan credit agreement with Tiger Finance in August 2019 to enable a turnaround without the need for bankruptcy.

Finance 264

Finance Accessories Location Planning 264