2015 Customer Experience Store Operations 
Inside Retail
FEBRUARY 11, 2025
Retail Food Group (RFG) has announced the end of the Michels Patisserie chain, revealing it will work with franchisees to convert their stores to either Gloria Jeans or Donut King. There are just 19 Michels Patisserie stores across RFGs home state of Queensland, New South Wales and Victoria. RFG acquired the business in 2007.
Retail TouchPoints
DECEMBER 28, 2023
Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.
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Retail TouchPoints
APRIL 5, 2024
Founded in 2015, P&G Ventures is an early-stage start-up studio within P&G that […] The company has a 180-year plus track record of innovation and developing brands that are integral to our daily lives. P&G Ventures has become a core driver of this innovation.
Retail TouchPoints
APRIL 25, 2023
Mihaljevic joined Canada Goose in 2015 and has been critical to the growth trajectory of the retailer’s commercial business. As Head of Global Stores she will lead the long-term roadmap for the brand’s expansion, championing Canada Goose’s plans to more than double its footprint over the next five years.
Inside Retail
FEBRUARY 11, 2025
Retail Food Group (RFG) has announced the end of the Michels Patisserie chain, revealing it will work with franchisees to convert their stores to either Gloria Jeans or Donut King. There are just 19 Michels Patisserie stores across RFGs home state of Queensland, New South Wales and Victoria. RFG acquired the business in 2007.
Retail TouchPoints
JULY 3, 2024
Unlike many DTC brands that were born online and later found their way into physical retail, Monica + Andy has had a strong brick-and-mortar presence almost since its 2015 founding.
Retail TouchPoints
SEPTEMBER 24, 2021
“The retail component was another way for UNTUCKit to be visible and interact with customers, and essentially come to life in places where they were. UNTUCKit initially broke into brick-and-mortar in 2015 and has been lauded as one of the early DTC brands to successfully transition to store-based selling.
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