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“We’ve got aspirations to be a global business”: SkinKandy CEO on growth drivers

Inside Retail

SkinKandy opened its first store in Maroochydore on the Sunshine Coast in 2011 and is now in an explosive growth phase. Retailers across categories and markets are prioritising their store staff and employee engagement more broadly as a way to differentiate in an tough economic environment.

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Guest Post: Customer Experience: Expectation vs. Reality

Hyken

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Use password management tools . Only collect vital data .